As part of the efforts of the Egyptian state to develop means of communication between citizens and the government, and to facilitate the presentation of complaints and proposals in a modern and fast manner, the Unified Governmental Complaints System was established as the main tool for receiving, examining and directing complaints to the competent authorities, which guarantees an active response to citizens’ demands, without burdening them with the burden of moving or being exposed to administrative complications.
Title of the Office of the Presidency
The Prime Minister’s Decree No. 314 of 2017 was issued to establish this system as an official and effective communication channel between citizens and various state institutions, as was the Prime Minister’s Decree No. 1855 of 2017 to reorganize citizens’ service offices and their links to the system, to form an integrated system for providing services and solving problems from sources.
Phone Number مكتب شكاوى رعاسة الجموهرية
Among the available channels, the Presidency of the Republic announced the number of complaints office of the Presidency of the Republic to receive inquiries and complaints from citizens in all areas, mainly health, education and supply services and other vital issues.
The official phone number of the Secretariat of the Presidency is: 16980
Through this number, any citizen can submit a complaint directly, to be received by the specialist and dealt with seriously and quickly, with the possibility of following the complaint electronically via the official platform.
Other channels to communicate with the government system
In order to facilitate procedures and expand access, the government provided several electronic and telephone channels to communicate with the complaint system, namely:
The official electronic portal: www.shakwa.eg
Hotline: 16528 (available 24 hours a day)
WhatsApp numbers are intended to receive complaints and complaints with photos:
01555516528
01555525444
Citizens’ service offices and administrations in all ministries and governorates.
The system explains that it works completely free of charge, without any fees or donations, and warns citizens not to disclose any bank data or confidential information during the application, to protect their privacy and protect them from fraud attempts.
It confirmed the full compliance of the system with the complainant’s data, and guaranteed that no citizen would be exposed to any harm due to the filing of a complaint, as long as it was done according to the approved rules.
And those who face difficulties in submitting complaints or have additional questions can be contacted via the official email address of the system:
(email protected)
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